Responsible Gaming at hg999

🎯 Our Commitment to Safe Gaming

hg999 believes that gambling, when approached responsibly, is an enjoyable form of entertainment. Our platform is designed for Bangladeshi players who choose to engage with cricket betting, live casino tables, and slots as a leisure activity — not as a source of income or a way to solve financial problems. We take our responsibility as a gaming platform seriously and have built a comprehensive suite of tools to help every player maintain control over their gaming activity.

Responsible gaming is not just a compliance requirement at hg999 — it is a core part of how we operate. Every account on our platform has access to the full range of responsible gaming tools described on this page, free of charge, at any time. Our 24/7 customer support team is also trained to assist players who have concerns about their gaming behaviour and to help them activate the appropriate player protection measures.

🪪 Age Verification and the 21+ Requirement

hg999 enforces a strict minimum age policy. Only individuals who are 21 years of age or older are permitted to register and play on the hg999 platform. This policy applies to all players regardless of their location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and districts.

During the KYC (Know Your Customer) verification process, every player is required to submit government-issued identity documents confirming their date of birth. The documents we accept include:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport — photo page
• Bangladesh driving licence — front and back
• Birth certificate in combination with a secondary photo ID, where the primary document does not show date of birth clearly

💳 Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your gaming budget. hg999 allows every registered player to set a personal deposit limit on a daily, weekly, or monthly basis. Once a deposit limit is active, the platform will automatically decline any deposit attempt that would cause your total deposits within the chosen period to exceed the limit you have set.

How Deposit Limits Work

• Increasing a deposit limit takes effect only after a mandatory 7-day cooling-off period, to prevent impulsive decisions during a losing streak
• Decreasing a deposit limit takes effect immediately — you can always make your limits more restrictive at any time without waiting
• Removing a deposit limit entirely requires a 7-day cooling-off period and is subject to re-confirmation by our support team before activation

To set, adjust, or remove a deposit limit on your hg999 account, contact the support team via live chat or email. Our agents are available 24/7 and will process your request during your conversation.

🚪 Time-Out and Self-Exclusion

Sometimes you need a break from gaming, whether for a few days or indefinitely. hg999 provides two levels of account pause to match the level of break you need: a temporary time-out (cooling-off period) and a full self-exclusion. Both options can be activated immediately by contacting our support team.

Cooling-Off Period (Temporary Time-Out)

A cooling-off period temporarily suspends your access to gaming on hg999 for a defined time — available in durations of 24 hours, 48 hours, 1 week, 2 weeks, 1 month, 3 months, or 6 months. During a cooling-off period, you cannot place bets or access the gaming sections of the platform. Withdrawing any existing account balance remains possible. At the end of the cooling-off period your account is automatically reactivated; there is no manual step required to resume playing.

Self-Exclusion (Long-Term or Permanent)

Self-exclusion is a more serious measure designed for players who feel that gambling is having a harmful impact on their life. When you activate self-exclusion on hg999, your account is fully closed to gaming for a minimum period of 6 months, with options extending up to 5 years or permanently. Self-exclusion means:

• You will not be able to log in to your hg999 account for the duration of the exclusion period
• Any bonus offers or promotional communications will be suspended for the duration of the self-exclusion
• To reactivate your account after the exclusion period expires, you will need to complete a re-verification process and observe a mandatory reflection period — reactivation is never automatic after self-exclusion

⚠️ Recognising Problem Gambling

For most players, gambling is an enjoyable pastime. However, for a small number of people it can develop into a harmful habit. Being able to recognise the early warning signs of problem gambling is important — both for yourself and for people around you. The following self-assessment questions may help you reflect on your current relationship with gambling.

🪞 Reality Check — Stay Aware While You Play

The hg999 platform includes a reality check feature that displays periodic on-screen notifications while you are actively playing. These notifications show you how long you have been in your current gaming session and your net win or loss during that session. You can set the reminder interval yourself — options range from every 15 minutes to every 2 hours.

When a reality check notification appears, you have the option to continue your session, take a break, or activate a cooling-off period immediately. This feature is designed to interrupt the natural flow of a gaming session long enough to give you a moment of conscious reflection about whether you want to continue. We strongly recommend enabling reality check reminders, particularly if you are new to online gaming.

👨‍👩‍👧 Protecting Young People and Vulnerable Players

hg999 takes the protection of minors and vulnerable individuals seriously. If you share a device or a mobile number with younger family members, we recommend taking the following steps to prevent accidental or unauthorised access to the hg999 platform:

• Never share your hg999 username or password with family members, friends, or anyone else — your login credentials are personal and must be kept confidential
• Enable the screen lock and app lock features on your mobile device to prevent minors from accessing your phone without your knowledge
• If you suspect that a minor has accessed your hg999 account, contact our support team immediately so we can investigate and take appropriate action, including temporary account suspension pending review

✅ Tips for Safer Gambling

Adopting a few simple habits can make a significant difference in keeping your gaming experience positive and under control. hg999 recommends the following to all players:

• Set a strict entertainment budget for gaming before you start playing — treat it the same way you would budget for cinema tickets or dining out, and never exceed it
• Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol — emotional states significantly impair decision-making and increase the risk of impulsive betting
• Think of every gaming session as a fixed cost for entertainment, not as an investment — the house always has a statistical edge, and chasing losses will not change that mathematical reality
• Take regular breaks during your gaming session — stand up, stretch, and step away from the screen for at least a few minutes every hour to maintain a clear head
• Balance your time — maintain active hobbies, social connections, and real-world activities outside of gaming so that gaming remains one small part of a full life rather than its centrepiece
• Talk openly with a trusted family member or friend about your gaming habits — external perspective from someone who knows you well is one of the earliest and most reliable checks on developing problem gambling