hg999 Privacy Policy — Your Data, Protected

01 Introduction

hg999 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the hg999 online gaming platform at hg999.ws. This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the legal bases for processing, the parties with whom we may share data, the rights available to you as a data subject, and the security measures we apply to protect your information.

By registering an account on hg999 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the platform. This Policy should be read alongside our Terms and Conditions, which govern your use of the hg999 platform more broadly.

02 Personal Data We Collect

hg999 collects personal data in three ways: data you provide directly to us, data generated automatically by your use of the platform, and data received from third parties such as payment processors and identity verification services. The specific categories of data collected are set out below.

Data You Provide Directly

• Registration data: full name, date of birth, Bangladesh mobile number, email address (where provided), and account password (stored in hashed form — never in plain text)
• KYC identity documents: government-issued photo ID (National ID card or passport), proof of address documents (utility bill or bank statement)
• Financial data: mobile financial service account details (bKash, Nagad, Rocket numbers) and bank account details used for deposits and withdrawals — stored in encrypted format
• Communications data: messages sent via live chat support, email correspondence, and any feedback you submit through the platform

Data Generated by Your Use of the Platform

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator
• Behavioural data: pages visited, session duration, games played, bet amounts, game results, promotional offers viewed and claimed, and navigation paths through the platform
• Transaction data: deposit amounts, withdrawal amounts, payment method used, transaction timestamps, and transaction reference numbers

Data Received from Third Parties

• Identity verification data returned by KYC service providers confirming the authenticity of your submitted documents
• Payment verification data returned by bKash, Nagad, Rocket, and banking partners confirming transaction status
• Fraud and risk screening data from third-party fraud prevention providers used to protect the platform from prohibited conduct

03 How We Use Your Personal Data

hg999 processes personal data only for specified, explicit, and legitimate purposes. We do not use your data for any purpose incompatible with the purposes listed below:

• Account creation and management: to register your player account, verify your identity through KYC, and maintain your account in good standing
• Transaction processing: to handle your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records
• Platform delivery and improvement: to provide you with access to games, sports betting, live casino, and other platform features, and to diagnose and fix technical issues
• Responsible gaming compliance: to monitor your gaming activity for signs of problem gambling and to enforce deposit limits, self-exclusion requests, and cooling-off periods you have set
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, and other prohibited conduct, including the use of automated security monitoring tools
• Customer support: to respond to your queries, complaints, and requests submitted via live chat or email, and to improve the quality of our support service

04 Legal Basis for Processing

hg999 processes your personal data only where we have a valid legal basis to do so. The applicable legal bases are:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and game delivery
• Legal obligation: processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering obligations, age verification, and tax reporting
• Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights
• Consent: where you have given hg999 your express consent to process your data for a specific purpose, such as receiving promotional communications — you may withdraw this consent at any time

05 Sharing Your Personal Data

hg999 does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually required to handle it in accordance with applicable data protection standards.

Payment and Financial Service Providers

To process your deposits and withdrawals, hg999 shares necessary transaction and identity data with Bangladesh mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners. These providers receive only the minimum data required to execute and verify the transaction. They are prohibited from using your data for any purpose other than completing the transaction on behalf of hg999.

Identity Verification and Fraud Prevention Providers

hg999 uses third-party KYC and fraud screening service providers to verify the identity documents submitted during the KYC process and to assess the fraud risk of account activity. These providers process your data only on our instructions and are prohibited from retaining or using it for their own purposes.

Legal and Regulatory Authorities

hg999 will disclose personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, a court order, or a binding regulatory instruction. In such cases, hg999 will disclose only the minimum data necessary to comply with the legal requirement and will, where legally permissible, notify you of the disclosure in advance.

06 Cookies and Tracking Technologies

hg999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse platform performance, and detect fraudulent or unusual activity. The types of cookies hg999 uses are:

• Essential cookies: necessary for the platform to function correctly, including session management, login state persistence, and security tokens — these cannot be disabled without breaking core platform functionality
• Analytics cookies: used to understand how players interact with the platform, including which pages are visited most frequently and where users encounter errors — this data is aggregated and anonymised
• Security cookies: used to identify and flag suspicious activity, including bot traffic, credential stuffing attempts, and session hijacking — these are a core component of the platform's fraud prevention infrastructure

You may configure your browser to reject non-essential cookies; however, doing so may impair certain platform features. Disabling essential cookies will prevent you from logging in and using the platform. hg999 does not currently use advertising or targeting cookies and does not share behavioural data with advertising networks.

07 Data Retention

hg999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of your player account; KYC identity documents and transaction records are retained for a minimum of five years following account closure to comply with anti-money-laundering regulations; communications data (live chat transcripts, email correspondence) is retained for two years; technical and behavioural data is retained for twelve months in identifiable form and may be retained longer in anonymised or aggregated form.

When personal data is no longer required, hg999 will securely delete or anonymise it. Where deletion is not technically feasible for specific data sets (for example, data held in encrypted backup archives), hg999 will isolate that data from active processing until deletion becomes possible.

08 Your Rights as a Data Subject

As a player on the hg999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact hg999 support via live chat or email at [email protected]. We will respond to all verified data subject requests within 30 days.

• Right of access: you may request a copy of all personal data hg999 holds about you, together with a description of the purposes for which it is processed and the categories of recipients with whom it has been shared
• Right of rectification: you may request that hg999 correct any inaccurate or incomplete personal data held about you
• Right of erasure: in certain circumstances you may request the deletion of your personal data — note that erasure may not be possible where retention is required by law (for example, KYC and transaction records subject to anti-money-laundering obligations)
• Right to restrict processing: you may request that hg999 restrict the processing of your data to storage only while a dispute or investigation is ongoing
• Right to withdraw consent: where hg999 processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing

hg999 will not charge a fee for handling a data subject request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We may ask you to verify your identity before processing your request to protect your data against unauthorised access.

09 Data Security

hg999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption of all data in transit between your device and the hg999 platform; encryption at rest for sensitive data categories including payment details and KYC documents; role-based access controls that restrict access to personal data to authorised personnel only; regular security assessments and penetration testing of the platform; and security awareness training for all staff who handle personal data.

While hg999 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights, hg999 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach. You can help protect your account by using a strong, unique password, not sharing your login credentials with any third party, and contacting hg999 support immediately if you suspect unauthorised access.

10 Children's Privacy

hg999 is strictly an adult-only platform. The platform is not directed at, and is not intended to be used by, persons under the age of 21. hg999 does not knowingly collect personal data from persons under 21. If hg999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the hg999 platform, please contact us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

11 Changes to This Privacy Policy

hg999 may update this Privacy Policy from time to time to reflect changes in the law, our data processing practices, or the features of the platform. When we make material changes to this Policy, we will update the revision date at the top of this page and, where the changes are significant, notify registered players via a notice displayed on the platform. Your continued use of the hg999 platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how hg999 protects your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hg999 processes your personal data, please contact the hg999 support team. Our support agents are available 24 hours a day, 7 days a week via the live chat service on the platform. For written privacy queries, you may also reach us by email at the address below. Please note that the email address is displayed as plain text and is not a clickable link.

Email: [email protected]